Privacy Policy
Effective as of January 16, 2023
Your privacy is very important to me and I care about the protection of your personal data. The current privacy policy statement ("Privacy Policy") outlines which personal data the website of Ksenia Holenstein collects, what I do with it as well as what are your rights. Please read my privacy statement carefully to understand all of this and to learn about your rights and choices regarding your “Personal Data”.
Introduction
Ksenia Holenstein is a freelancer, based in Switzerland. My website is hosted by Wix. By using any of my Websites and Services, you confirm you have read and understood this Privacy and Cookie Policy.
1. Key Terms Definition
1.1 In my Privacy Policy, when I refer to “Users”, I mean my customers who use my Services, including visitors to my Websites.
1.2 In my Privacy Policy, I refer to “kseniaholenstein.ch” I will use “Ksenia Holenstein”, “I”, “me”)
1.3 The term "Personal Data" used in my Privacy Policy applies to all personal information relating to an identified or identifiable person. This includes information such as title, name, gender, address, date of birth, e-mail address, telephone number, mobile number, IP address, payment details, and other information like the pages you visited, the purchases made on my Website or directly from me via offer-invoicing process, your preferences regarding my products and your reactions to offers displayed on my online services.
1.4 You can access and browse through most areas of my Website without having to provide personal details. However, the access to certain areas and functions (e.g. purchasing my Services, booking a free call) will require registration of certain Personal Data. By entering your Personal Data in the fields requested, you enable Ksenia Holenstein to provide you with the Services and contact you back. Please note Processing of Personal Data is required for receiving certain products or services.
2. Data Collection Processes Covered
This Privacy Policy applies to the processing of Personal Data I collect as follows:
1. When you visit my Website
2. When you visit my social media profiles
3. When we meet in person and Personal Data is collected
4. When you communicate with me via, including but not limited to, emails, phone calls, texts, messaging apps.
5. When you use my Products and/or Services
6. When you purchase any product or Service from me
7. When you register for and / or attend or take part in my events, webinars, programs or contests;
8. When you take part in surveys, research or other similar data collection that I might facilitate.
Ksenia Holenstein’s website and services may contain links to other websites, applications, platforms and services owned or maintained by third parties. The information practices of these third parties are governed by their privacy statements and you should review to better understand their privacy practices.
3. Data Collection Sources
I obtain Personal Data via one of the following sources.
1. You provide the data directly to me via the Website forms or via forms hosted on other third parties (e.g. Meta Lead Forms, Google Lead Forms)
2. I record and collect some of it automatically when you use my Website and / or Services (including with technologies like cookies).
4. Personal Data Usage
Ksenia Holenstein will use and process your Personal Data upon your consent. I will use your data in order to (a) perform a contract that I agreed with you, (b) perform a legal obligation (e.g. to comply with applicable tax or other regulations), (c) for legitimate interests (see details below), (d) to protect your vital interests or those of others. Here below are more concrete examples and explanations.
Ksenia Holenstein collects and uses your Personal Data to provide you information that you have requested from me, including information about me, my Services, Programs, Products, Webinars or Events, based on your consent or for other legal grounds (e.g. a contract with me), provided you have not objected to being contacted for these purposes.
For advertising purposes I might share with third parties (e.g. social media platform) your pseudonymized email address so they and I can provide you with tailored advertising and measure and monitor its effectiveness.
Ksenia Holenstein also collects and uses your Personal Data to manage and fulfil orders made on my Website or directly with me (e.g. to invoice my Services or products or to make refunds I will process your bank details, to send you an order confirmation or to deliver the Products and Services you purchased from me).
The anonymized and statistical Data is collected to understand how my Website is used, to adapt and tailor my Website and my Services to my users.
5. Personal Data Retention Policy
Ksenia Holenstein will keep your Personal Data on record no longer than the reasonable time necessary for the purposes set out in this Privacy Policy and for satisfying any legal or regulatory requirements. For example and more specifically Personal Data related to your purchases, payments, the Services I provided to you or the Services you requested will be kept for 10 years from the last event, unless I am required by law to retain the data for a longer duration.
You have the right to ask for the deletion of your Personal Data at any time, to the extent compatible with legal obligation that may impose longer data retention periods on me. At the end of these data retention period your Personal Data will be permanently deleted or fully anonymized.
6. Your rights and choices
Where applicable law requires (and subject to any relevant exceptions under law), Users may have the right to access, update, change or delete their personal information. You can contact me at info@kseniaholenstein.ch to request the required changes. If I am unable to verify your identity or request, I may not, in accordance with applicable law, be able to fulfill your request.
Users can also decide at any point that you no longer wish to receive marketing communications from me by following the unsubscribe instructions in such communications. For technical reasons, it is likely to experience a delay in deleting your personal information from my systems when you ask me to delete it.
You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.
7. Cookies
I use cookies on my Website. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling me to remember certain information you provide to me as you navigate between pages on the Services. I use cookies on the Website for authentication, customization, security and other functional cookies, performance and analytics cookies, third party cookies.
Most cookies are temporary, exist only while your browser is open and are deleted automatically once you close your browser. I also use permanent cookies which survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again. Depending on the type of permanent cookies, they remain on your computer or device for a certain period of time and are then automatically deactivated after the programmed period has expired. Cookies allow me to make a number of functions on my Website available and by using cookies I can also analyze how visitors use my Website, how they navigate, browse through and complete purchases on my Website. Also, I might use cookies for a more efficient way of running advertising. If you do not want me to use cookies in your case, you must consult your browser settings for information about your ability to delete saved cookies or object to the use of cookies. If you do not want to use cookies, this will not prevent you from accessing the Website but please note, however, that if you decline cookies, you may not be able to see certain information and some functions on the Website may be limited or unavailable.
Which cookies do I use? (1) Strictly necessary cookies - these cookies do not store any personally identifiable information and are necessary for the website to function and cannot be switched off in my systems. They are usually only set in response to actions made by me which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. (2) Performance cookies which allow me to count and report visits and traffic sources so I can measure and improve the performance of my site. All information these cookies collect is aggregated and therefore anonymous. (3) Functional cookies enable the website to provide enhanced functionality and personalization. (4) Third party cookies for advertising purposes.
My Website uses tools from third parties that allow me to collect data on how users use my website and create reports on the same. These also allow me to provide Users with targeted, relevant information and advertising. Such tools include Google Universal Analytics, AdWords, Facebook Ads Manager and Custom Audiences. These services use cookies, tags and tracking pixels for their various purposes.
Cookies from Google Universal Analytics
Google Analytics is a website analysis tool that sends information on page visits and user actions to Google’s servers. It uses cookies and similar resources, e.g. tracking pixels, to recognize users and attribute various actions and visits across different devices and sessions using anonymous characteristics, such as identification numbers. No personal data is sent to Google; Google provides more information in its data protection documentation here https://policies.google.com/technologies/partner-sites
8. Personal data protection
Whilst no service is 100% secure, I make efforts to keep the personal data in my possession safe - to protect it against accidental or unlawful destruction or loss, to avoid unauthorized disclosure, access or alteration, to avoid misuse and any other unlawful form of processing.
9. Changes to the Privacy Policy
I reserve the right to update this Privacy & cookie Policy from time to time and at any time. When I make such changes, the effective date indicated at the top of this page will also be updated. It is your responsibility to check this page regularly and I encourage you to do so periodically.
Ksenia Holenstein contact details
Ksenia Holenstein is a freelancer based in Switzerland.
You can contact me by email at info@kseniaholenstein.ch